JoeyLoop

Getting help with JoeyLoop

JoeyLoop is a product of LoanLoop Pty Ltd (ABN 77 696 406 112), 133 Brewer Rd, Bentleigh VIC 3204, Australia.

If you are an educator or a director

Email info@loanloop.com.au and tell us what you saw. A sentence is enough. If it happened on a screen, a photograph of that screen is worth more than a description of it.

We reply within one business day, Monday to Friday, Australian Eastern time. If something is stopping you recording or publishing right now, say so in the subject line and we will treat it as urgent.

If you are a parent or a guardian

Ask your childcare service first. They hold your child's record, they can change it, and they know your family. We hold it for them and cannot act on their behalf.

If your service has asked you to contact us, or you believe we hold something they cannot reach, write to info@loanloop.com.au.

Something is wrong in a child's record

Tell your service, and tell them today. Nothing in JoeyLoop is deleted — a record is corrected, superseded or withdrawn, and the history stays. That is deliberate: a record of care that could quietly vanish would not be worth keeping.

⚠ Do not rely on JoeyLoop for a medical emergency, and do not use it to check whether a child may have a particular food. Your service's own printed plans are the authority at the moment it matters.

Installing the app

The educator app is distributed to licensed services by direct link, not through App Store search. Your service's director has the link. An iPad needs the service's own sign-in to pair, and each educator needs their own PIN — the app does nothing without both.

Privacy, data and where it lives

Every record is stored in Australia, and no part of a child's record is sent overseas. The detail — what is held, how long, who else touches it, and how to have something corrected — is on the privacy page.

Reaching a person